Support

Proper placement of the trap, pre-baiting, using the Goodnature Lure Tasters, eliminating food competition and other factors are necessary for successful trapping. We can’t guarantee the trap will work in your specific setting.  However, if you want to return your trap, contact us to arrange a return within 30 days of the shipping date.  An RMA (return merchandise authorization) number must be obtained from support@goodnature.co (.co not .com!) beforehand, and product must be received within 2 weeks.  You are responsible for return shipping costs.  Your account will be credited when the trap is received. Please note: We do not accept returns on consumables such as lure and CO₂ canisters.

Scavenging is a frequent occurrence so it is unlikely you will see everything that is killed. Rats, cats, birds, raccoons, and even dogs scavenge dead critters from below Goodnature traps. You can monitor rat levels with Goodnature Lure Tasters or purchase a Digital Strike Counter to get a clearer picture of trap activity.

Just in case you were wondering how many times the trap had been triggered, Goodnature has made a digital strike counter. Packed into a tiny enclosure, the strike counter slides onto the CO₂ canister and spends most of its day asleep. It is sparked into action only when the trap is set off. Because it sleeps so much, you should get five years between battery changes, even if you check it weekly.

The trap has been tested and operates from -20°C to 40°C.

You can test-fire the trap to see if there is CO₂remaining. To ensure your traps remain charged change the CO₂ canister every 6 months. 

We ask customers to only use Goodnature Co₂ 16-gram canisters in their traps. This is for several reasons:

• Our CO₂ canisters are capped with dry silicone which lubricates the regulator and seals to ensure long life of the trap.
• We source our canisters from Taiwan as they are guaranteed to have no petrochemical residues from the factory machinery which can cause the rubber seals of the trap to perish.
• The canisters have a gold passivate coating which prevents corrosion out in the field.
• We also quality check all of the threads when the canisters arrive to ensure they are fit for purpose.
• The warranty is void in non Goodnature Co₂ canisters are used.

No. You should not shift a live trap. You must de-gas and then de-pressurise the trap before shifting.

Yes but best practice is to instead purchase extra traps and increase your area of control allowing your existing traps to manage reinvasion.

While our lures are long life, they will eventually tire and diminish in their scent when exposed to air. At least once a month, remove the shroud cap and take the long life lure bottle out, tap it against the tree trunk so the tired lure is dabbed out as a pre-feed to attract pests. Wipe all excess lure away from the bite block, or mouth of the lure bottle, and return to the trap.

All unopened lures have a shelf life of 18 months.

Test fire your trap as outlined in the Quick Set Up Guide – your trap may need a new CO₂ canister. If you have any concerns get in touch with us!

In the field: You don’t need to do anything. The dead animal will either be taken by another animal or slowly decay into the environment.

Around the home: A dead animal will get smelly after a few days of warm weather. To avoid any unpleasant odors bury the carcass under a few centimeters of soil or compost.

To maintain the conservation gains you have achieved through initial trapping, your traps should be left in place for the long term to catch any re-invading pests. Remember to refresh the lure monthly, and replace the CO₂ and lure every 6 months.

Lure Tasters will show you the best place to put your A24 trap, i.e. places where rats feel safe to eat. Watch our great Lure Taster Video online about how to use these cards to maximise the effectiveness of your trap.

Food-rich areas are complex rat trapping sites and may require extra effort to achieve success. Locations where you see rats or signs of rats are not necessarily spots where they will trigger the trap. Use Lure Tasters to determine the best place to set a trap. You may have to disrupt the rats’ routine by moving or reducing access to the food-rich source, if possible, forcing them to look elsewhere for food.

In 10 years and tens of thousands of deployed traps it has never been reported; it would be very difficult to do. When installed, the A24 is only 5 inches above the ground. This would be a feat of contortion to get a hand into a trap. That said, if it did happen the hand would receive a blow greater than a mouse snap trap and less then a rat snap trap.

When installed at the recommended 12cm off the ground the A24 is difficult for a bird to enter. Nonetheless, installing the trap 75cm off the ground or attaching a Goodnature Blocker for A24 trap can reduce risk to native birds.

Goodnature’s long life rodent lure is not attractive to cats. The shroud entrance is also too narrow for a cat to fit its head into, and the trap is installed 12cm off the ground to further prevent a cat interrogating the trap. It is extremely unlikely that a cat will trigger an A24 rat trap. Neighborhood cats, however, are likely to remove dead rats and mice from below the trap.

The general rule of thumb is two per hectare (spaced 50m apart). If you have a large area for conservation or a complex site such as an orchard, then call us.

To test fire an A24 trap, ensure that the trap is either on the tree mount or on a trap stand.

1. Remove the black cap from the trap by unscrewing it from the top.
2. From above the trap, use a pen or stick to push the wire trigger to one side.

If there is gas in the trap the striker will be triggered. If nothing happens all gas has been flushed out and the trap is safe to move.

A question we get asked, is about the safety of our products around anything that’s not a specific pest our traps are designed to control.

We started Goodnature to protect endangered wildlife in New Zealand, and around the world, so it can flourish again. This means getting on top of pests - rats, stoats and possums for starters. We also want to go about it kindly.

We stand for solutions that are effective, quick kill and are easy and safe to use in living spaces through to wild places. All pest control methods come with some risk and each location they’re used in is different, so it’s important to consider your situation when installing your trap - like you would with any form of pest control.

1. Our lures are non-toxic, so safe for people to use and no risk to pets.
2. Each lure is designed to appeal to a specific pest, not pets or other wildlife.
3. When installed correctly, non-target species are not able to get into the trap.

To avoid injuring or killing protected wildlife or any other animal that’s good for nature, it’s important you follow the installation instructions to set up your trap correctly. Simply follow the steps in the Quick Start Guide to make sure each trap is set up to be both effective and safe.

If you have children, here are a few things to keep in mind when installing your trap.

Our traps require a deliberate action to trigger them, this can't be done accidentally. Children are naturally curious. We recommend treating all traps with care and taking the time to explain what the trap is, where it will be and that it isn't a toy.

As well as considering trap locations inaccessible to children, one way to help kids understand they shouldn’t play with traps is to demonstrate the firing action. The Quick Start Guide has steps for how to test fire your trap safely.

Safe trapping - the A24 trap and pets

If you have pets, here are a few things to keep in mind when installing your A24 rat & stoat trap.

When setting up your trap, the recommended height from ground level is 12cm (about a hand width). As this is low to the ground, it’s easy for rats and mice to get into the trap and much more difficult for other animals to - like cats, dogs and chickens.

Another safety measure built into the design is the size of the trap entrance - big enough for pests and too small for adult cats and dogs.

While we’ve never had any reports of any domestic animals being injured by our traps we can never say never, as animals can be inquisitive and have their own will.

If you are worried, or have very small pets (e.g. kittens) that will have access to the trap, here are a few tips to try before setting your trap live.

• Set the trap up with the lure, but no CO2 canister. You can then monitor your pet’s interaction with the trap before making it live.
• Set the trap in a location where pets can't interact with it.
Our lures are non-toxic, so safe to use at home. The lure we use to attract rats and mice is chocolate or nut butter formula, which isn’t an attractant to common pets like cats, dogs and chickens. They’re likely to be more interested in the pests left under the trap! Although, given most pets are well fed, you may not see this either.

If you’re part of a conservation estate project, or community trapping group, and have questions about larger scale trapping in your area, get in touch. We can help you understand any risks you might need to plan for.

If you have any questions about setting up your trap, drop us an email at support@goodnature.co (.co not .com) or give us a call at 1-877-992-8868.

We get this question a lot. Scavenging is really common – even if you don’t expect it. Rats, cats, birds, raccoons, and even dogs are known to scavenge our traps.

The battery should last for up to 5 years. The device spends most of its time sleeping as it only uses power when the trap strikes or when you check the tally.

When your Counter’s battery dies, send it into Goodnature to be refurbished. NOTE: opening the Counter casing voids the Goodnature warranty.

There could be a number of reasons for this. You could be accidentally zeroing the Counter when you check the tally because you're holding the button down too long.

Other reasons could be that you haven’t followed our tree selection and setup instructions or if you have done, perhaps you haven’t observed our maintenance instructions for keeping the lure refreshed and/or replacing the gas every 6 months.

This is unlikely, as the Counter is calibrated to tick over when there’s a strong jolt such as the trap firing.

Firstly, you celebrate the success of constant control with your family and friends and then you zero the Counter because it stops counting once it gets to 99.

Every location will be different. Possum movements and populations vary throughout the year. Provided the trap is properly maintained and located, it will always be ready and waiting as a constant control. You can relocate the trap periodically or grow your trap network to control a greater area.

The Counter is set off by jolts and jolts are something that happen while your Goodnature Counter is making its way from us to you.

Yes, sometimes they might. Rats on occasion can gnaw the plastic of the Counter (and the trap) and sometimes possums might work the Counter off the canister while climbing over the trap trying to find how to get to the delicious lure.

• Shipping is available within the United States. 
• All orders will be shipped 2-4 business days after the order is received (please allow time for weekends and statutory holidays)
• Most orders will be delivered in 7-10 business days after the order has shipped.
• You will receive a tracking number
• Shipping costs are calculated based on the size and weight of your order

For orders more than 10 traps, or orders to remote locations, please contact shipping@goodnature.co (.co not .com!) for a delivery estimate.

We accept Visa, Mastercard, American Express and Paypal as payment methods.

Your order is charged to your credit card or Paypal account at time of order. If your billing address is in California, state taxes will be charged.

All returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number. Please call us to request a RMA number. RMA numbers must be obtained within 30 days from the date of delivery.

May be returned while under warranty for credit or exchange after obtaining a RMA number.
If you received incorrect or damaged merchandise, we will provide you with a label for return shipping.

May be returned within 30 days of the delivery date after obtaining an RMA number. Product returns must be received within 2 weeks in new and resalable condition in the original packaging. Items damaged or showing signs of use are not returnable. Items missing will be subject to additional charges.
Freight charges incurred due to returned merchandise are the responsibility of the customer. We recommend that you use FedEx or UPS with insurance for returns.

Call us at 1-877-992-8868 and request a Return Merchandise Authorization (RMA) number. We will need the following information:
Reason for return. If defective, describe specifically what is wrong.
Merchandise should be packaged in such a way as to protect the product and its packaging.
Clearly mark the RMA number on the outside of the shipping box.

Thank you for your purchase of the Goodnature A24 Trap. We pride ourselves in providing elite customer service and are sorry to hear that your experiences have not reflected those expectations.

Trapping isn't an exact science, rodents can be notoriously hard to catch. Before considering returning your trap, we suggest downloading our A24 Quick Set Up Guide for tips about finding the right combination of bait, trap placement, and eliminating other food sources.

DOWNLOAD PDF

Or contact our trapping team directly via email support@goodnature.co

While we understand your frustration, we stand by behind our device as to say it will trigger in all conditions, is quick kill, toxin-free and can withstand -15° to 45° C temperatures.

No-Hassle Return Process

We can’t guarantee your trap will be successful. Nonetheless, we do have a no-hassle, money back return policy within 30-Days of the reception date of your trap. 

Please note that all returns must have been purchased from an authorized Goodnature retailer and must be verified. We will not accept returns from an unauthorized third-party seller. Similarly, this also applies for any manufacturer warranty replacements or parts and pieces for your trap. Contact support@goodnature.co for any additional questions. 

To get your return, an RMA (return merchandise authorization) number must be obtained from support@goodnature.co beforehand and the product must be returned to Goodnature within 2-Weeks of your request for return.

Your account will be credited when the trap is received. Please note: We do not accept returns on consumables such as lure and CO2 canisters.

Please be informed that we cannot cancel an order once it has already shipped. If you would like to cancel an order after it has shipped, contact our customer service team for further instruction.

1. Contact support@goodnature.co
2. Receive your RMA (return merchandise authorization)
3. Complete any further instructions provided by the return team

 If 30-Days have gone by since you received your trap, we cannot offer you a refund or exchange.

Additionally, you are responsible for covering the return shipping costs. Your account will be credited when the trap is received. Some types of goods are exempt from being returned. Consumable goods such as opened lures and CO2 canisters cannot be returned. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Contact your bank if there is a long processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@goodnature.co

Depending on where you live, the time it may take for your exchanged product to reach you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.